Workskills & Performance Courses

Our Workskills & Performance Training Programs are designed to develop the capacity of staff to achieve their expected performance results, and to respond to the range of common frustrations and challenges experienced within their work role in the NGOs, government sector and related business services. All training programs are based on current evidence-based approaches and models applicable to your sector and workplace context.


Conflict Resolution & Mediation Skills

This training program will improve participants’ knowledge, skills and confidence in all aspects of conflict management and mediation. The training is applicable to all levels of the organisation, and a wide range of workplace situations.


Advanced Group Facilitation Skills

This training program will improve participants’ competence and confidence in all aspects of leading and facilitating groups in a range of workplace contexts, such as meetings, forums, client groups and educational or training sessions.


Advanced Training Design & Facilitation

This advanced workshop will improve participants’ competence in planning, designing, delivering and evaluating quality training programs for any target group to address both the learner and organisational needs.


Professional Business Writing

This practical training program will improve participants’ knowledge, skills and confidence in all aspects of business writing to ensure professional, clear and effective written communication as required by your work role and context.


Presenting with Confidence

This training program will improve your skills and confidence to express yourself clearly and effectively in both impromptu public speaking situations and formal public speaking forums, as required by your role and workplace context.


Effective Workplace Communication

This training program will improve participants’ confidence and competence in the critical skills required to effectively communicate in a range of challenging workplace situations, both one-on-one with your peers, and within your team.


Self-Leadership – Time & Stress Management

This training program will improve participants’ skills and confidence to better manage workplace demands, stress and time pressures; to work ‘smarter’, be less urgency driven, be more productive and to choose ‘healthier’ ways of coping with demands.


Client Confidentiality, Consent, Records & Ethics

This training program will improve participants’ knowledge and skill in managing and responding to client confidentiality, consent and privacy issues, including; specific ethical dilemmas and legal issues which can arise within your work context and roles.


Manage Frontline Client Service Challenges

This training program will improve participants’ knowledge, skills and confidence in all aspects of frontline service delivery and management of related challenges and conflict applicable to a wide range of workplace situations and staff roles.


Other courses are available!

We have designed and delivered numerous customised professional development and training programs for our NGO and Government sector clients to address their specific needs. We deliver training in all areas across Australia including regional and remote areas.

Customised training courses available

We design customised professional development and training programs for NGO and government clients to address their particular needs. We deliver training across Australia including metro, regional and remote areas.

Call our consultants now on +61 (0) 2 8399 0358 or email for a free, no-obligation quote.

Professional Training & Development Directory 2016-2017

In-house training available Australia-wide, in all cities and regional areas

Our services

Training Services

Achieve optimal results through our tailored courses on leadership, management, performance, counselling, client work and customised training to suit your needs.

Consulting Services

Address organisational challenges including change management, capacity building, guidelines and HR systems development, board governance and more.

Coaching Services

Leadership and management coaching, team coaching, individual staff coaching and mentoring programs, customised to suit your particular organisation.

Psychologist Services

Our workplace psychologists help improve team psychosocial wellbeing and performance, delivering employee assistance, supervision and conflict management programs.

Our clients

"Kerri was a great help to us at The Housing Trust supporting a 360 degree review of our CEO and developing an in-house performance review process. She was a pleasure to work with, delivered what she committed to on time and with professionalism."

- Chair, The Housing Trust

"Kerri is great to work with – she is very collaborative and makes clear contributions. She provides strategic thinking on how to best implement training and ensure that it has impact sector-wide."

– Senior Manager, NSW Health

"The facilitator did an excellent job - the discussions were comprehensive, engaging and flowed well, and we achieved everything we set out to do."

– Workshop participant, ACON

"Kerri never loses sight of the big picture and keeps the whole team on track, while at the same time being meticulous and thorough. The result is our team's latest and very ambitious state-wide project, which involves work with many health services, is tracking well and meeting its goals in a calm and planned manner."

– Project Manager / Analyst, NSW Health

"When developing our Leadership & Change Management workshops I was impressed with the professionalism and thoroughness of the preparation. The workshops were engaging and interactive, keeping all participants involved and ‘on their toes’. Feedback was very positive. I look forward to working with Allwood & Associates again in the future."

– ACHSM, Queensland

"The trainer was a fabulous presenter! Very knowledgeable about our sector, and great facilitation of discussions and information provided."

– Training participant, Braeside Hospital

"Kerri worked as a partner with us to design a suite of programs, including an excellent six month Leadership Coaching Program. She understood our sector and was able to adapt the coaching program to the different learning styles and competencies of participants who all benefited from the program and wanted to continue."

– Training Manager, Mental Health Sector

"The trainer made what is potentially a very dry topic really interesting – there was plenty of group interaction, so we were all kept engaged and I learnt a lot."

– Training participant, Liverpool City Council

"Thank you for not boring us to death with slides! The trainer’s approach was really inclusive and used the participants’ experiences to progress our learning and development."

– Training participant, Commonwealth Rehabilitation Services, WA

"The trainer knew a lot about the topic, but didn’t ‘talk at us’ – I liked the different group activities we did and the way the trainer was able to make everyone feel safe to contribute. I really learnt a lot."

– Training participant, Dept. of Immigration & Citizenship, VIC

"I would like to say a big THANK YOU for the group coaching and one-on-one sessions. I have learnt so much and feel more confident and competent to address complex issues with staff and other services. Thank you also for your encouragement and guidance. I will definitely recommend you to other services."

– Management coaching program participant, Health Service

How can we help you?

For an obligation-free quote or to chat about how we can assist your organisation, call us now on +61 (0) 2 8399 0358 or complete the form below. We offer personal, customised services across Australia, and discounts for NGOs.

How can we help? – global